| The Internet offers tremendous opportunities to
associations to enhance existing relationships with members, add new members
and increase member retention, offer new high-value products and services
and enhance marketing of existing services, and streamline internal
processes to save the association money even while providing higher quality
services to members.
Many associations are now developing second or third generation sites to
take advantage of current technology and emerging business models, and to
create high value services for the member as well as tangible benefits for
the association.
An increasing number of these associations are creating an Internet
Business Plan for these next generation sites, complementing and providing a
foundation for web site redesign plans. With the growth of the Internet as a
primary channel for association business, it is now more important than ever
that Internet plans be fully integrated into broader association goals and
objectives.
The Internet Business Plan
The Internet business plan focuses on organizational goals. Key strategies are developed to achieve these goals. Market
segmentation identifies target market segments both within the overall
membership and across other constituent groups. Measurement strategies
reflect the goals, strategies and target markets providing meaningful
measurement to track progress and success.
An Internet business plan needs to be technology independent. Outcome
measurements link to strategic goals. The technologies employed to
achieve those outcomes will change, but the goals will remain the same.
Armed with this strategic foundation, the association is then able to
develop solid plans for Internet-based products and services to address the
needs of target markets and contribute to the achieving overall
organizational goals for the Internet.
More than a web site and more than another
channel
The Internet is much more than an additional communication and
information channel. It represents a new way for associations to interact
and do business with their members. The impact goes far beyond the Internet
itself with major implications for how the association relates to members
through its traditional channels and even how internal divisions within the
association work together. A good Internet business plan articulates not
only the specifics of the plan but also the implications to the association
and its members.
Association Internet plans need to include much more than simply a web
site. As new handheld and wireless technologies continue to take hold, much
of what is now delivered via the web will shift to this new channel. With a
focus on strategic organizational goals, the association's web plans can
evolve to take advantage of these new opportunities.
We can help
Lehman Associates has earned the respect of dozens of associations by
helping them understand the full impact of the Internet and constructing
effective business strategies and plans to take advantage of the new
opportunities. We have done Internet business planning for associations in
many industries and professions such as the ASAE in Washington, DC, the Risk
Management Association in Philadelphia, the Independent Community Bankers
Association in Washington, and the American Water Works Association located in
Denver, CO. We would welcome an opportunity to work with you to get the most
out of your Internet investment. |