Automating IT Service Management with ServiceNow ITSM with Ansible Automation Platform
Enable faster, more efficient IT service management through the Red Hat Ansible Certified Content Collection for ServiceNow ITSM. Integrate Ansible Automation Platform with ServiceNow ITSM, and improve the value of your service chain. Establish your ServiceNow ITSM as the “single source of truth” for your IT assets, while using Ansible Automation Platform to programmatically open, close and update service requests, incidents, problems and change requests.
Overview
Faster service delivery can result in improved customer and stakeholder satisfaction, faster time-to-resolution, and improved productivity across the entire IT team.
Using this certified content collection, you can dramatically increase value from service chains, while enabling a “closed loop” process that automatically updates your ServiceNow workflows without manual intervention. You can work across incidents, problems and change requests to make remediations easier. You can also create playbooks to automate common service request actions, such as resetting a network router, so that service teams can use the tools they’re familiar with to perform the action and resolve incidents quickly - while automatically establishing a digital trail in ServiceNow ITSM.
Manual maintenance of configuration information about IT asset execution steps can be time-consuming, inaccurate or incomplete. This collection provides the ability to automate the retrieval of configurations, eliminating manual steps and allowing IT professionals to focus on other priorities.
The collection includes modules and plug-ins for managing incident tickets, interacting with problem tickets, handling change requests and managing the configuration management database in ServiceNow, as well as an inventory plugin that allows Ansible Automation Platform to operate against your ServiceNow configuration management database (CMDB) as a single source of truth.
Learn more
Explore these resources to help you get you started:
